Client Cloud Service Provider, a global content platform delivering technical documentation and training across the provider’s cloud ecosystem. Challenge Despite housing an extensive library of technical content, Cloud Service Provider lacked a consistent and scalable system for organizing and delivering content across modalities. Content was manually reused, inconsistently structured, and difficult to analyze. This limited the platform’s ability to deliver dynamic experiences, support personalization, or fully integrate with AI/ML systems key strategic goals for the business. Moreover, evolving contributor needs, platform integration requirements, and the rise of generative AI made it imperative to rethink how content was modeled, validated, and delivered. ...

Client A national clothing eCommerce retailer with a large and evolving digital platform. Challenge The client’s support and integration engineering teams struggled to access reliable, up-to-date information about the web services underpinning their systems. As the environment evolved rapidly—especially under Agile and continuous delivery practices—traditional documentation was quickly outdated, fragmented, and hard to maintain. This lack of visibility hampered root cause analysis, slowed integration work, and increased support overhead. ...

Client Genomics Company, a clinical genomics company providing decision support integrated directly into electronic health records (EHRs). Challenge As Genomics Company expanded the functionality of its genomic decision support tools, there was a critical need to produce clear, comprehensive, and developer-accessible documentation for its evolving API and integration points. The tool was designed to surface genomic insights in real time across multiple clinical workflows, yet the documentation lacked the structure, use case clarity, and implementation guidance required by EHR partners and engineering teams. Without consistent, well-scoped documentation, integration timelines were at risk and implementation quality varied widely. ...